Privacy Policy

1. General Information

  1. This policy pertains to the website located at the following URL: twinsplan.pl.
  2. The operator of the service and the Administrator of personal data is: TwinsPlan Sp. Z o. o. Rumiankowa 7, 05-806 Komorów.
  3. The operator’s email contact address: biuro@twinsplan.pl
  4. The Operator is the Administrator of your personal data concerning data voluntarily provided in the Service.
  5. The Service uses personal data for the following purposes:
    • Handling inquiries through forms.
  6. The Service performs functions related to gathering information about users and their behavior in the following way:
    1. Through data voluntarily entered into forms, which are then entered into the Operator’s systems.
    2. By storing cookie files (so-called “cookies”) on end-user devices.

2. Selected Methods of Data Protection Employed by the Operator

  1. Places for entering personal data are protected in the transmission layer (SSL certificate). Thanks to this, personal data and login details entered on the website are encrypted on the user’s computer and can only be read on the target server.
  2. A crucial element of data protection is the regular update of all software used by the Operator to process personal data, which especially includes regular updates of programming components.

3. Hosting

  1. The Service is hosted (technically maintained) on the servers of the operator: webd.pl.

4. Your Rights and Additional Information on Data Usage

  1. In some situations, the Administrator has the right to transfer your personal data to other recipients if it is necessary to fulfill the agreement concluded with you or to fulfill the obligations imposed on the Administrator. This applies to such groups of recipients:
    • Authorized employees and associates who use data to achieve the purpose of the website’s operation.
  2. Your personal data processed by the Administrator will not be stored longer than necessary to perform activities related to them, as specified by separate regulations (e.g., accounting regulations). In the case of marketing data, the data will not be processed for more than 3 years.
  3. You have the right to request from the Administrator:
    • Access to personal data concerning you,
    • Their correction,
    • Deletion,
    • Processing restrictions,
    • And data portability.
  4. You have the right to object to the processing referred to in point 3.3 c) regarding the processing of personal data for the purpose of the legitimate interests pursued by the Administrator, including profiling. However, the right to object cannot be exercised if there are compelling legitimate grounds for processing that override your interests, rights, and freedoms, in particular the establishment, exercise, or defense of legal claims.
  5. You have the right to lodge a complaint with the President of the Office for Personal Data Protection, ul. Stawki 2, 00-193 Warsaw, regarding the actions of the Administrator.
  6. Providing personal data is voluntary but necessary to use the Service.
  7. Actions involving automated decision-making, including profiling, may be taken with respect to you in order to provide services under the concluded agreement and for direct marketing conducted by the Administrator.
  8. Personal data is not transferred to third countries within the meaning of data protection regulations. This means that we do not transfer them outside the European Union.

5. Information in Forms

  1. The Service collects information provided voluntarily by the user, including personal data if they are provided.
  2. The Service may save information about connection parameters (time stamp, IP address).
  3. In some cases, the Service may save information facilitating the linking of data in the form with the user’s email address filling out the form. In this case, the user’s email address appears inside the URL of the page containing the form.
  4. The data provided in the form are processed for the purpose resulting from the specific function of the form, e.g., to complete the service request process or for commercial contact, service registration, etc. Each time, the context and description of the form clearly inform what it is used for.

6. Administrator’s Logs

  1. Information about user behavior on the website may be subject to logging. This data is used for the administration of the service.

7. Significant Marketing Techniques

  1. The Operator uses statistical analysis of website traffic through Google Analytics (Google Inc. based in the USA). The Operator does not transfer any personal data to the operator of this service, only anonymized information. The service is based on the use of cookies on the user’s end device. Regarding user preference information collected by the Google advertising network, users can view and edit cookie-derived information using the tool: https://www.google.com/ads/preferences/
  2. The Operator uses remarketing techniques, allowing for the customization of advertising messages based on user behavior on the site, which may give the impression that the user’s personal data is being used for tracking. However, in practice, no personal data is transferred from the Operator to advertising operators. The technological condition for such actions is the enabled support of cookie files.
  3. The Operator uses the Facebook pixel. This technology allows Facebook (Facebook Inc. based in the USA) to know that a registered person on Facebook is using the Service. In this case, it is based on data for which Facebook itself is the administrator; the Operator does not provide any additional personal data to Facebook. The service is based on the use of cookies on the user’s end device.
  4. The Operator uses a solution to study user behavior through heatmaps and recording behavior on the website. This information is anonymized before being sent to the service operator, so the operator does not know which specific individual it pertains to. In particular, passwords and other personal data are not recorded.
  5. The Operator uses an automated solution to automate the operation of the Service for users, e.g., it can send an email to the user after visiting a specific subpage if the user has consented to receiving commercial correspondence from the Operator.
  6. The Operator may use profiling within the meaning of personal data protection regulations.

8. Cookie Information

  1. The service uses cookies.
  2. Cookies are computer data, in particular text files, which are stored on the end device of the Service User and are intended for using the Service’s websites. Cookies usually contain the name of the website from which they come, the time of their storage on the end device, and a unique number.
  3. The entity placing cookies on the end device of the Service User and gaining access to them is the operator of the Service.
  4. Cookies are used for the following purposes:
    1. maintaining the user’s session in the Service (after logging in), thanks to which the user does not have to re-enter their login and password on each subpage of the Service;
    2. achieving the goals specified above in the “Significant Marketing Techniques” section.
  5. Two basic types of cookies are used within the Service: “session” cookies and “persistent” cookies. “Session” cookies are temporary files that are stored on the end device of the User until logging out, leaving the website, or turning off the software (web browser). “Persistent” cookies are stored on the User’s end device for the time specified in the parameters of the cookies or until they are deleted by the User.
  6. The web browsing software (web browser) usually allows cookies to be stored on the User’s end device by default. Service Users can change their cookie settings. The web browser allows you to delete cookies. It is also possible to automatically block cookies. Detailed information on this subject can be found in the help or documentation of your web browser. Limiting the use of cookies may affect some of the functionalities available on the Service’s web pages.
  7. Cookies placed on the Service User’s end device may also be used by entities cooperating with the operator of the Service, in particular, this concerns companies such as Google (Google Inc. based in the USA), Facebook (Facebook Inc. based in the USA), Twitter (Twitter Inc. based in the USA).

9. Managing Cookies – How to Express and Withdraw Consent in Practice?

  1. If a user does not want to receive cookies, they can change their browser settings. Please note that disabling cookies necessary for authentication processes, security, and user preference maintenance may make it difficult, and in extreme cases, may prevent the use of websites.
  2. To manage cookie settings, select the web browser you are using from the list below and follow the instructions:

    Mobile Devices: